Returns & Exchanges at W Labs
We want you to love your glow, but if a product isn't the right fit for your skin, we offer a 30-day return window for most items. Please ensure products are in their original packaging and have at least 50% of their contents remaining to qualify for a refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Print Your Label
Once approved, a prepaid shipping label will be sent to your inbox. Securely pack your items to prevent leaking during transit.
Ship It Back
Drop your package off at any authorized shipping location. We recommend keeping your tracking receipt for peace of mind.
Receive Your Refund
After our lab team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing