Frequently Asked Questions
Everything you need to know about W Labs products, shipping, and our commitment to clean beauty.
Are W Labs products suitable for sensitive skin?
Yes, all our formulations are dermatologist-tested and specifically designed to be gentle yet effective. We prioritize pH-balanced ingredients and avoid harsh synthetic fragrances to minimize the risk of irritation.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up essentials sooner.
Does W Labs test on animals?
Absolutely not. W Labs is 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
What is your return policy?
We want you to love your skin. If you are not completely satisfied with your purchase, you can return the product within 30 days of delivery for a full refund or exchange, even if it has been opened.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.
Are your packaging materials recyclable?
Sustainability is core to W Labs. Our glass bottles and outer cardboard packaging are 100% recyclable. We encourage our customers to rinse out containers before recycling them.